Return & Refund Policy

Thank you for shopping with CHICTIQUE E-COMMERCE LIMITED. We want you to love your purchase, but if you're not fully satisfied, we’re here to help.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 30 days of delivery.

  • The item must be unused, unworn, and in its original packaging with tags attached.

  • Final sale items, intimates, swimwear, and customized products cannot be returned unless defective.

🚚 Return Process

  1. Email Us First
    Before sending any item back, please contact our customer service team at
    📧 salomebrooke90@gmail.com with your order number and reason for return.

  2. Receive Return Instructions
    Once your request is approved, we will provide return instructions and confirm the return address.

  3. Ship the Item
    Send the item using a trackable shipping service and share the tracking number with us.

  4. Inspection & Refund
    Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days. Shipping fees are non-refundable.

📦 Return Address

Please return your package to the following address after contacting us:

CHICTIQUE E-COMMERCE LIMITED
71-75 Shelton Street,
Covent Garden,
London, United Kingdom
☎️ +44 7833364438

🔁 Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it and place a new order.

❓ Questions?

For any return-related inquiries, please contact our support team:
📧 salomebrooke90@gmail.com
📞 +44 7833364438